Please get in contact with us here or email us at hi@vivaproducts.com.au and we will be more than happy to ship you a brand new one!
If your product breaks or malfunctions in any way, please message us straight away so we can begin the process of a return and refund!
Thoroughly rinse under warm water, gently scrubbing with your hands/fingers. DO NOT fully submerge under water.
Try our product manuals here!
Please note: All orders require up to five business days before they're dispatched from our warehouses.
AU orders:
Express: 2-3 days Standard: 4-6 days
US orders:
Express: 2-3 days Standard: 4-6 days
UK orders:
Express: 2-3 days Standard: 4-6 days
RoW orders:
Express: 6-8 days Standard: 13-16 days
We'll send you a confirmation email with every order. In the email you’ll be given a shipping number that you’ll be able to track from our shipping partners.
None of our products are shipped with any VIVA or branding information on the packaging. The package you receive from us will appear in a plain pink satchel, with the actual product gift-wrapped inside. We understand that there are certain parts of life some women want to keep private, and we are more than happy to oblige.
Some countries outside of Australia and the USA may be subject to additional customs & import fees.
Purchases made directly from VIVA Products via vivaproducts.com.au may be returned within 60 days of purchase for a refund. Once we have agreed to refund your product, you will be required to ship us your product (we will cover the shipping costs). Customers may then choose a 100% refund in the form of store credit (which does not expire), or a credit to their original form of payment minus a 15% processing fee. Returns related to defective products or company error will not incur a fee.
Please contact our customer service team at hi@vivaproducts.com.au to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. Refunds will be processed back to the original form of payment.